New York University
Posted on Wednesday, 26 October
ATLAS Network
2011
Content Strategy, Technical Writing, Screencast Production
The task
Developing content strategy; writing and producing original training materials for the launch of the ATLAS (Advanced Teaching, Learning and Scholarship) Network, NYU’s global academic networking, course management and collaboration platform.
The challenges
Engaging widespread, diverse student, faculty, research, and administrator communities; providing simple, intuitive online help resources for users who are making a transition from previous applications.
The keys
Thorough discovery process; content audit; crafting user personas; and mapping user tasks from the prior application to the new platform.
ATLAS User Help Index
ATLAS YouTube Channel (relevant screencasts all start with “ATLAS Network Pilot”)
